If you need to report a lost or stolen Visa Debit Card, please call 800-417-8715.


If you are responding to a call from our Fraud Department, please call 1-866-750-9107. Please make sure to provide your case number when calling.

We encourage you to download the Pioneer Card Control app where you can control your debit cards. With the app, you can turn the cards on or off as needed.  Pioneer Card Control is free and allows you the ability to control the security of your card(s).

Watch a short video on CardValet – where you control your debit card.

Card Valet

Learn more about CardValet
Instant Issue Debit Card
Mobile Banking